Healthcare Services Provider, the Kingdom’s centralised public health logistics agency (NUPCO), needed a partner that could meet — and ideally exceed — demanding performance standards across inbound receiving, accuracy, and compliance for highly regulated pharmaceutical inventory.
To address this challenge, HALA implemented a tailored Warehouse Management System (WMS) and specialized training to align warehouse operations with public health KPIs. The results of the Jeddah/Jubail logistics partnership demonstrate strategic inventory excellence across all key metrics:
- Receiving Accuracy: 97.52% (against a target of 96.5%)
- Damage Reporting Accuracy: 98.51% (against a target of 97.0%)
- Expiry Documentation Accuracy: 100.00% (against a target of 98.0%)
- Temperature Report Accuracy: 100.00% (against a target of 98.0%)
- Barcode Receiving Compliance: 99.56% (against a target of 96.0%)
- Average Receiving Time: 1.80 days (against a target of ≤ 2.0 days)
Through this partnership, HALA transformed operational bottlenecks into performance wins, maintaining high regulatory confidence and ensuring a seamless, compliant inventory flow for life-saving pharmaceuticals.